Tomorrow I Will Teach You How To Grow Your Patience

Hey there!

This one will be a bit of an unusual post. More than anything this is to notify you to let you know that tomorrow I am going to post on the newsletter 12 tips to help you grow your patience.

This is one of the newsletter posts that you DO NOT want to miss out on. It will contain tons of valuable information that could make a huge change in your life.

Along with this, it would be great if once you read the post tomorrow if you would share it to friends, or family, or even on your socials to help out the NeverNothing Newsletter!

Now, this newsletter sent out today (which you are reading) isn’t only just to notify you about what is going to be sent out tomorrow. I have a story to tell you about about how I managed to deescalate a tense situation between an angry customer and myself. It involved me getting cussed out at the beginning, and near the end him asking for forgiveness.

Okay so let me give a tad bit of background info before we start. I work in fast food, which is infamous for having some of the most frequent, really bad customer freak outs from any other type of jobs out there. This one is not the worst, but it was pretty bad.

I was working in the drive-thru, and there are three different spots that are involved in working in the drive-thru: Taking the order, packing the order, and charging the customer. At the time of the situation happening one of my coworkers was busy doing something else (or maybe was in the restroom I don’t quite remember that detail too well) when the customer arrived at the speaker. I was busy packing an order, but I also took his order in order to still have the line moving.

When I took his order I could tell by his tone that he was becoming impatient because of the wait from the line of cars. After a few items, I had repeated his order to make sure that I hadn’t gotten something wrong since my attention was split between tasks. This is where the problem began.

He hadn’t responded to me asking if it’s correct, so when I repeated myself (and mind you I speak very gently with customers. I have my own tone for when taking orders) the man cussed me out in spanish not knowing that I as well know spanish. When I heard that all I said was “Im sorry?” after that I don’t quite remember the details of when he was still ordering at the speaker.

So fast-forward to when he arrived at the window. I was HEATED. But I understand that I can’t react emotionally because then not only do we both look dumb, but then I’ll also be wasting time. I also understand that I can’t look like a p*ssy because then he is going to try and intimidate me. So I go up to him and keep eye contact and tell him the price.

He put out his hand with the money and PURPOSELY (or just made a STUPID mistake) put an extra bill (like a $5 or a $20) so that he wouldn’t let go of the money as I was trying to take it. He kept holding on to it and said “it’s only (x amount) right? Do you not know how to count?” I then grabbed the correct amount from him and stopped.

I told him “Sir, all I’m asking for is respect, I haven’t disrespected you” when he cut me off and said that he didn’t disrespect me. I repeated myself and told him “I felt disrespected over at the speaker when taking your order, all I was doing was making sure I get your order right so that I can give you the best service and experience from our store.” He then tried to deny it and blah blah blah kept raising his voice when my girlfriend jumped in and began talking back. The dude actually didn’t expect it because he made the dumb reason for cussing at the speaker saying that it was towards his wife. Which is insane.

To paint a better picture, this was a family man. His kid was in the backseat and his worried, respectful wife was in the passenger seat. She was trying to calm him down the whole time and was tryin to apologize to both me and my girlfriend while we were arguing with the guy.

I understand that the guy was emotional, so if I would have reacted emotionally it would have just been a clash of two problems. And we know that two wrongs don’t make a right. So instead I kept my composure as best I could, and while still holding my ground and not backing down from him, I still tried my best to speak gently and accordingly to the man.

I also said “I don’t have any problems with you and I understand that although the line was long, I was only doing my job to take their orders as well. I don’t think that should be a cause for you having a problem with me. Even right now I don’t have anything against you.” He then tried rushing me to charge him already and again I said “Sir all I’m asking is for some respect. I haven’t disrespected you, so if you can please, show me a bit of respect at least.”

I put the money in the register, got the receipt and started walking towards the window. Like I do with every other customer I walked over to him and kindly said “Here you go” and gave him his order.

I was shocked.

When I handed him his order he told me “Aye bro sorry about what happened I was just mad and impatient about not getting my food”. I answered telling him that it’s okay and to not worry. He said “I got something wrong man something’s wrong in my head.”

He admitted to his wrongs after his conscious came back to him. Emotional reactions are temporary solutions, but logical thinking will always follow it. If you continue being the kind, respectful person in a conflict or argument, the other party will either be called out or they themselves will hold themselves accountable and feel bad for the actions that occurred.

But that’s the story time. You don’t want to miss out tomorrow’s post.

Patience will save you from so many conflicts. It is a real life hack towards becoming a better person not only in your eyes, but in the eyes of others as well.

Have a great day!